Custom shapes are the core of our business, and we can shape a board to whatever dimensions you want. The two way interaction between a surfer and a shaper has been at the heart of surfing since the sport began. It involves honesty on the part of the client; and intuition, experience, wisdom and integrity on the part of the shaper. Done well, it results in a board that’s perfectly suited to the individuals needs.
The process Generally we like to have either a face to face meeting or a telephone conversation, but if that’s not possible, all requirements can be filled in on the order form (downloadable pdf) attached. These can be emailed to us in the office (see contact details).
Try before you buy We have a full range of the production models listed below available to rent/test drive, as a stepping stone to finding what will work best for you (highly recommended…Raglan shop only). Rental rates are waived if you end up ordering a new board. Fin set-ups are a particularly easy option to try from our range of FCS test models in the shop (see shop). For clients not living in Raglan who wish to use these services before ordering we can assist with directions and accommodation requirements.
Payment terms are $300 deposit upon ordering, with balance on completion, either by credit card or eftpos in the store (no phone transactions sorry), direct credit to our bank account (details upon enquiry), or by cheque (allow 7 days to clear), or cash.
Delivery We guarantee to have your board, delivered to any address in New Zealand by courier (including packaging and GST) costs $50-75+ for North Island clients, depending on location. South Island couriers cost a little more.
Quality Promise Surfboards are fragile items and no manufacturer can guarantee they won’t ding or snap in the wrong conditions, however customer satisfaction and our good reputation are central to our business success. We absolutely stand by the quality of materials and workmanship used in manufacturing all Raglan Longboards, and promise to promptly address any issues that may arise.
Repairs We offer a full repair service. Price upon inspection.
Custom Pricing Costs of boards are dependent on length, fin set up, colour and finish, excluding fins. Price list, January 2014.